ma/6239804
Язык: Английский
Год: 2011
Дополнительные характеристики
Today’s customers demand service that isn’t just beyond the norm, but makes its mark in their minds and in their hearts. This updated edition of Managing Knock Your Socks Off Service provides readers with up-to-the-minute advice on how they can create world-class service both in their operations and through their people, whether they work with customers face-to-face, on the phone, or in e-space.
Revamped with new examples, stories, and research, and featuring cartoons by John Bush, the book gives readers practical, proven ways to: