Providing Quality In The Public Sector
pr/6232104
Год: 2011
Дополнительные характеристики
Страниц
304 стр.
Реклама:
Описание:
This book argues that if public services are to be ’reformed’ or ‘improved’, achieving the best possible quality of service is essential.
It starts from the premise that citizens and users are the key ‘stakeholders’. They need to be consulted an